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Common Queries
What products does PetPoint offer?
We offer a wide range of pet supplies including food, treats, toys, grooming products, accessories, and more — for dogs, cats, and other furry (or feathery!) friends.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery time depends on the shipping method chosen at checkout:Standard: 3–5 business days Expedited: 2–3 business days Overnight: 1 business day
Can I return or exchange an item?
Yes! We accept returns within 14 days of delivery for unused and unopened items. Please check our Return Policy for full details.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. You can also track orders through your PetPoint account.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, Amex), PayPal, and Apple Pay.
How can I contact customer support?
You can reach us anytime at support@petpoint.com. Our team is available Monday–Friday, 9 AM – 5 PM EST.
